Laptop Support provided by McGill ICS

From: LIS [mailto:LIS@LISTS.MCGILL.CA] On Behalf Of Fiona Tam, Ms.
Sent: Friday, June 06, 2008 11:15 AM
To: LIS@LISTS.MCGILL.CA
Subject: [LIS] Laptop Support provided by McGill ICS
> Hi all,
>
> This is to clarify what the ICS Service Desk supports in terms of
> laptops:
>
> 1) For laptops/tablet PCs purchased through the Academic Laptop
> Program, ICS provides support for software and hardware, subject to
> the conditions of the manufacturer's warranty.
>
> 2) For all students, faculty and staff, ICS Service Desk can help with
> connectivity issues and provide anti-virus software. Please make an
> appointment by calling 398-3398 or attend one of our free iCare
> clinics (http://knowledgebase/it/icareclinics).
>
> 3) The Laptop Computer Repair service
> (http://knowledgebase/it/laptop-repairs) supports hardware repairs for
> Lenovo (IBM) and Toshiba laptops, subject to the conditions of the
> manufacturer's warranty.
>
>
> -----------------------------------------------------------
> ICS Service Desk, Training and Communication
> 514-398-3398
> Support.IST@mcgill.ca

ICS Service desk announcement

As of June 16, ICS Service Desk walk-in support will be located in :
Redpath Library, 3459 McTavish, Room 22
Monday to Friday, 9am - 5pm, except during holidays.

Note: walk-in support will be closed for la Fête Nationale on Monday & Tuesday, June 23-24 and for Canada Day on Monday & Tuesday, June 30 - July 1. Telephone and email support will be available during those Mondays.

For self-service, you can search the IT Knowledge Base 24X7 at http://knowledgebase.mcgill.ca/it.

MAF