If a student's print job seems to be stalled, and their list of print jobs refuses to appear, ask the student if the popup appeared on their computer when they sent the job. If not, then the job didn't go through and the computer is at fault and must be reported.
We were having a problem like this. The students sent the jobs (they thought), but they didn't realize they had to see the popup.
I know we're fixated on the popup, but they are not, apparently, so remind them that this is their confimation that the job has indeed been sent.
Tuesday, March 29, 2011
Friday, March 25, 2011
Uprint update
Here is an update about Uprint (to the best of my knowledge)
Students. No problems here, except that some of them don’t read the instructions. Copying and emailing are very clear but retrieving print jobs is not, as it is labeled Custom services. So this last one is the option they have to choose. And they don’t have to stay in line to retrieve their jobs. They can go to any machine on campus that has the Pharos ID recognition system.
Not McGill students (including McGill professors and staff, visiting scholars, and McGill students whose account is blocked )
At the present time their options are very limited
1. There is still 1 photocopier in the photocopy room (to the right between the cabinets) that has the card reader and will take the old cards for photocopying. Once the cards have no value left, they cannot be replenished.
2. EXCEPT in the e-classroom, regardless on how they have logged in, all users can choose the popup options (uprint mono or uprint colour) and retrieve their print jobs to be paid with a printing card from the Xerox 6400 MDF (multi-functional device). At the time of sending the print job they must authenticate the print job with the ID of the card and then authenticate themselves with the same ID name and password at the printing station. McGill persons who use their name/password cannot be recognized by the machine. This has been an extended error that made us believe they could not print.
3. There are only 3 MFD in the McLennan-Redpath complex which can handled ID/password from the printing cards: one in Blackader, one in the Redpath e-zone (info commons) and one in McLennan e-zone. Printing services is working on fixing the glitch that prevents the other MFDs from recognizing the printing cards. Fixing may happen any time between now and the end of summer!
4. We are aware that these MFDs are very slow and have a small screen, but we must live with it for the moment.
5. We have had some students whose print jobs appeared in the queue, and yet they would not be released. This seems to be due to the fact the paper size was not either letter or legal. So if somebody complains that their job is not coming out, ask them to double check their paper size.
Tech support
Please call Klaus or Henry during their work hours. When they are not here, we need to call 3398 or send a ticket to ICS. Today and tomorrow there will be a person from Printing services in the library, probably around the McLennan ezone You can call 3252 (Jessica) in case you don’t find anybody or need that this person go to the Cybertheque.
I hope no major problems will arise on Sunday, but if necessary, I’d suggest trying to enlist the ICS library support during weekends (cell and pager on the phone sheet). They are not directly responsible for this campus project, but we can ask them for help, as a special favour.
Reimbursements
1. New cards cannot be returned for reimbursement to us, as the persons who bought them already have seen the name and password. Unless they can prove that the password is incorrect, there is no reason for reimbursement, that will have to be done by ISC – Sherbrooke 688. Persons who complained it didn’t work were trying to use the other MFDs, not the 6400. Therefore it is very important that at the present stage all card buyers are informed about this not so small detail.
Old cards in the hands of McGill students will start being reimbursed next week . Refunds available at McLennan Library (on the Bridge) March 28th-April 16th Monday to Saturday 10:00-5:00pm “ . Times and locations are announced in the Uprint website. Other users will have to wait for further announcements. Meanwhile, as I said earlier, they can still use them for photocopying in the copy room.
Lost and found
Please give to Anna di Pietro any card found near the printers or inadvertently dropped by a user. Do not keep it with other lost and found or give to the guards.
Students. No problems here, except that some of them don’t read the instructions. Copying and emailing are very clear but retrieving print jobs is not, as it is labeled Custom services. So this last one is the option they have to choose. And they don’t have to stay in line to retrieve their jobs. They can go to any machine on campus that has the Pharos ID recognition system.
Not McGill students (including McGill professors and staff, visiting scholars, and McGill students whose account is blocked )
At the present time their options are very limited
1. There is still 1 photocopier in the photocopy room (to the right between the cabinets) that has the card reader and will take the old cards for photocopying. Once the cards have no value left, they cannot be replenished.
2. EXCEPT in the e-classroom, regardless on how they have logged in, all users can choose the popup options (uprint mono or uprint colour) and retrieve their print jobs to be paid with a printing card from the Xerox 6400 MDF (multi-functional device). At the time of sending the print job they must authenticate the print job with the ID of the card and then authenticate themselves with the same ID name and password at the printing station. McGill persons who use their name/password cannot be recognized by the machine. This has been an extended error that made us believe they could not print.
3. There are only 3 MFD in the McLennan-Redpath complex which can handled ID/password from the printing cards: one in Blackader, one in the Redpath e-zone (info commons) and one in McLennan e-zone. Printing services is working on fixing the glitch that prevents the other MFDs from recognizing the printing cards. Fixing may happen any time between now and the end of summer!
4. We are aware that these MFDs are very slow and have a small screen, but we must live with it for the moment.
5. We have had some students whose print jobs appeared in the queue, and yet they would not be released. This seems to be due to the fact the paper size was not either letter or legal. So if somebody complains that their job is not coming out, ask them to double check their paper size.
Tech support
Please call Klaus or Henry during their work hours. When they are not here, we need to call 3398 or send a ticket to ICS. Today and tomorrow there will be a person from Printing services in the library, probably around the McLennan ezone You can call 3252 (Jessica) in case you don’t find anybody or need that this person go to the Cybertheque.
I hope no major problems will arise on Sunday, but if necessary, I’d suggest trying to enlist the ICS library support during weekends (cell and pager on the phone sheet). They are not directly responsible for this campus project, but we can ask them for help, as a special favour.
Reimbursements
1. New cards cannot be returned for reimbursement to us, as the persons who bought them already have seen the name and password. Unless they can prove that the password is incorrect, there is no reason for reimbursement, that will have to be done by ISC – Sherbrooke 688. Persons who complained it didn’t work were trying to use the other MFDs, not the 6400. Therefore it is very important that at the present stage all card buyers are informed about this not so small detail.
Old cards in the hands of McGill students will start being reimbursed next week . Refunds available at McLennan Library (on the Bridge) March 28th-April 16th Monday to Saturday 10:00-5:00pm “ . Times and locations are announced in the Uprint website. Other users will have to wait for further announcements. Meanwhile, as I said earlier, they can still use them for photocopying in the copy room.
Lost and found
Please give to Anna di Pietro any card found near the printers or inadvertently dropped by a user. Do not keep it with other lost and found or give to the guards.
Tuesday, March 22, 2011
Uprint
From Juanita:
As of tomorrow all printers and photocopiers in the McLennan-Redpath complex will be in the Uprint network. Here are some things to remember (others will probably be added later)
- Non-McGill users can buy pre-charged cards for $5 or $10. The card indicates in small print how much real printing value they have, once taxes are deducted. These cards can be bought, starting tomorrow, at the Memberships counter in the library,and are not rechargeable.
- Non-McGill users need to retrieve their jobs from the colour printers (Xerox 6400) only at this point. Therefore they need to select from the print pop up menu uPrint Color (Popup) and not the default uPrint Mono (Popup) option When they select and send a print job they have to write in username as indicated on the prepaid copy card.
Henry was told that the best way to print is for Guest to have a USB key with the documents which they want to print. When using a Word document the guest account does open up Word and they will be able to print from it. (needs to be tested)
Please review the information in the Visitor page of the IT knowledge base, by following the link for visitors in the Uprit portal http://www.mcgill.ca/printing/uprint/
---
Please remember that Uprint is a new, independent service. Copy service downstairs doesn’t have anything to do with this new service. Students who experience difficulties and fail to retrieve the job(s) they paid for should fill the form at http://webforms.mcgill.ca/printing/refunds.asp?bhcp=1 and the amount will be credited to their account.
There is no announcement yet about when the reinbursement for amounts in the copy cards will happen. Students will get credit on their Minerva account. Please tell clients to wait for the announcement of dates and places where they can request the reimbursement.
As of tomorrow all printers and photocopiers in the McLennan-Redpath complex will be in the Uprint network. Here are some things to remember (others will probably be added later)
- Non-McGill users can buy pre-charged cards for $5 or $10. The card indicates in small print how much real printing value they have, once taxes are deducted. These cards can be bought, starting tomorrow, at the Memberships counter in the library,and are not rechargeable.
- Non-McGill users need to retrieve their jobs from the colour printers (Xerox 6400) only at this point. Therefore they need to select from the print pop up menu uPrint Color (Popup) and not the default uPrint Mono (Popup) option When they select and send a print job they have to write in username as indicated on the prepaid copy card.
Henry was told that the best way to print is for Guest to have a USB key with the documents which they want to print. When using a Word document the guest account does open up Word and they will be able to print from it. (needs to be tested)
Please review the information in the Visitor page of the IT knowledge base, by following the link for visitors in the Uprit portal http://www.mcgill.ca/printing/uprint/
---
Please remember that Uprint is a new, independent service. Copy service downstairs doesn’t have anything to do with this new service. Students who experience difficulties and fail to retrieve the job(s) they paid for should fill the form at http://webforms.mcgill.ca/printing/refunds.asp?bhcp=1 and the amount will be credited to their account.
There is no announcement yet about when the reinbursement for amounts in the copy cards will happen. Students will get credit on their Minerva account. Please tell clients to wait for the announcement of dates and places where they can request the reimbursement.
Tuesday, March 15, 2011
Loans from Jewish General
From Sonia:
Helping a student, I noticed that now the collection at the Jewish General Hospital is under the status “Regular Loan” in our catalogue.
This student wanted to know if he could just go and borrow a book from their library.
After further investigation, and several links, I found this information:
“Borrowing is restricted to JGH staff, JGH researchers and McGill students and residents on rotation at the Jewish General Hospital, subject to local policies”
Helping a student, I noticed that now the collection at the Jewish General Hospital is under the status “Regular Loan” in our catalogue.
This student wanted to know if he could just go and borrow a book from their library.
After further investigation, and several links, I found this information:
“Borrowing is restricted to JGH staff, JGH researchers and McGill students and residents on rotation at the Jewish General Hospital, subject to local policies”
Friday, March 4, 2011
6th floor searches
There are too many books on the 6th floor with no space to reshelve them where they belong. The overflow is being put temporarily on row 97 B, in the middle of call numbers starting with U. So another place to check if the book is missing from its place.
Wednesday, March 2, 2011
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