The library ITSOC, the committee which has replaced the former Joint Committee for Technology Support in Libraries (JTC), would like to remind all public services staff that the Service Agreement For the Provision of Support Services by Ancillary Services to the McGill Libraries http://www.library.mcgill.ca/lso/jtc/SLA_Ancillary_v1_0_April_6_2005.doc includes the following statement under paragraph 4.2 General Statement of Duties and Responsibilities of the Libraries:
· Encourage library staff to assist whenever possible in the clearing of minor paper jams. All major paper jams will be reported to Ancillary Services.
Klaus, Henry and the student navigation assistants have a key which allows to open the computer to clear paper jams. Please call the technician or student on duty instead of sending an e-mail to Ancillary.If you need to report a major problem to Ancillary support.ancillary@mcgill.ca please copy Klaus or Henry so they can keep track of the problems we are experiencing. Also inform them if paper jams are recurrent.
We should all know also the basics for troubleshooting the printers when the jobs are held because of incorrect paper size definition. If you don't know, please ask Klaus, Henry or myself to give you a brief explanation.
Thank you for your cooperation with ITSOC..
Juanita Jara de Súmar
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