Guest Account Dell 620's " / é " keyboard problem

Hi folks,

This is a rather bizarre and minor problem, but I thought I would share it in case you get questions about it at the info desk.

Last Sunday, a client using a guest/guest account on the main floor of McLennan noticed that when he hit the slash / key, an é appeared. ICS investigated and has created a script to fix the problem. If a client encounters this problem, the computer should be rebooted, and then the keys will work properly. The full message of the ICS response to the problem appears below.

Megan

-----Original Message-----
From: ICS Customer Support
Sent: Thursday, September 11, 2008 10:12 AM
To: Megan Fitzgibbons
Subject: Your Call Ticket #00509967 "The GUEST accounts keyboard is not displaying the right keys. Like the "/"." has been Closed

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* Solution Below *
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The problem seems to only affect the dell 620's. I wrote a startup script to update the keyboard layout for the guest account. Once a user signs on as a guest, they will have to reboot the pc to fix the problem. Only one reboot is required after the guest signs on. I have only installed the script on pc's in the McLennan reference area but I plan to include other areas as well. I also updated the image so that the problem wont re-appear.

Charles Phelan
ICS - Library Group


The "/" key gives the french é, but changing the language to Japanesse gives the right"/". Something is up with the keyboard layout in the guest account. The same thing on our image here on the test machines. Research required.
Pending.


Closed Date & Time : 2008-09-11 at 10:10:08