Reporting problems with copiers, printers

From Juanita:

Hello,

This is to remind everybody of the correct procedure for reporting problems with printers and photocopiers in our library.

1. Verify if there is a local technician on duty at the time of the failure and ask him to place a ticket and follow up. It is better that the contact with Ancillary Services should be either of our local technicians. They are the ones who can follow up, as we are at the desk for only a small period and not every day. Please consult the weekly schedule and give them the information.

2. Monday to Sunday from 9 am to 9 pm, If no technician is on duty, use the information in the technical support contact list at the desk. We can call 398-3252 for prompt action. Somebody in Ancillary is suppose to have the phone forwarded to them. Or better, send an e-mail to Ancillary services, with copy to Klaus or Henry, whoever is going to be on duty the next day in the morning.

3. Please report ongoing problems to me, as I am the representative of our library in the ITSOC committee that oversees, computers, printers and photocopiers.

This morning problem with the printers is twofold.
Apparently printing from the Acrobat reader was set by default to legal size and the printer run out of legal size papers.

Also, as every year, some documents in WebCT are set to a size that is neither legal nor letter size. As we all know, this causes the printer to stop and ask if we want to print in other paper. All that we need to do is press the down arrow and press go. Apparently the instructions that were placed by the printers last year are gone. We’ll request to Ancillary to create new ones.

A last reminder: Klaus, Henry and the SNs have a key to open the printers and clear minor paper jams.

If something is unclear or you have any special concerns, please come to me before writing or copying the Associate Directors or the person responsible in Ancillary.

Thank you.