Contact information for printers and photocopiers at HSSL - Clarification

As requested below, this applies only when neither Klaus or Henry are on duty. They’ll follow up as usual on malfunction, jams, etc. of all public service equipment, including public desks computers, so don’t forget to copy them if you report a malfunction outside their service hours.

Problems with printers, including lack of paper and major or continuous paper jams must be reported to support.printing@mcgill.ca. For minor paper jams Klaus, Henry and the SNs have a key to open the printers.

Ancillary Services are also responsible for refilling photocopiers with paper. There are many photocopiers and students have plenty of choice. Reports about paper jams and lack of paper should also be sent to support.printing@mcgill.ca .You can also call 3252 or, in a real emergency (no photocopiers working at all) Essam has offered to come. He has the key to all photocopiers. His phone is 514 702-0447

Problems regarding the print release stations and card readers for printers should be sent to support.ist@mcgill.ca. In real emergency call the technicians on the 2nd floor of Redpath.

Problems regarding photocopiers toner and malfunction should be sent to support.ist@mcgill.ca. In emergency please call 3398. Photocopiers are not part of the responsibilities of the ICS technicians in our building.

I hope this is clear.

Juanita Jara de Súmar

No loans supervisor on duty?

We are reminded that on the occasion when there is, for an extended period of time, no supervisor on duty at the loans desk, the Liaison Librarian(s) at the Info Desk assumes the supervisor's role.

It is understood that we are not expected to resolve Loans issues or problems, and that we thoughtfully and politely defer. That is, we are to suggest that the issue or problem be brought to the attention of a supervisor at the earliest convenience (i.e. usually, the next day).

Thanks and regards,

Lonnie

SN Rovers 5-8pm and weekends 2-5pm

As of this week (Sept. 28- ) the Student Navigators have started "roving" from 5-8pm on weeknights and Sat-Sun 2-5pm. This means there is someone you can call on to help patrons find books in the stacks or clear paper jams in the computer printers (photocopiers are the responsibility of Ancillary Services).

There are 2 sets of walkie-talkies near Pam's desk, one of which should always be fully-charged for use. Please ensure the student has one, set to frequency 3, and keep the other at the Info Desk set to the same frequency. You can call them by pressing the Call button, and then talk to them by holding down the black rubber button on the left side of the device (let go so you can hear them talk to you). They will circulate throughout the stacks and the main floor of HSSL, looking for patrons to help, and can also be called to a specific location.

Please note the time when they start and end their shifts and initial, on the back of their timesheets. There will be a copy of their schedule kept at the info desk, so you will know who to expect.

Thank you,
Jodie