Contact information for printers and photocopiers at HSSL - Clarification

As requested below, this applies only when neither Klaus or Henry are on duty. They’ll follow up as usual on malfunction, jams, etc. of all public service equipment, including public desks computers, so don’t forget to copy them if you report a malfunction outside their service hours.

Problems with printers, including lack of paper and major or continuous paper jams must be reported to support.printing@mcgill.ca. For minor paper jams Klaus, Henry and the SNs have a key to open the printers.

Ancillary Services are also responsible for refilling photocopiers with paper. There are many photocopiers and students have plenty of choice. Reports about paper jams and lack of paper should also be sent to support.printing@mcgill.ca .You can also call 3252 or, in a real emergency (no photocopiers working at all) Essam has offered to come. He has the key to all photocopiers. His phone is 514 702-0447

Problems regarding the print release stations and card readers for printers should be sent to support.ist@mcgill.ca. In real emergency call the technicians on the 2nd floor of Redpath.

Problems regarding photocopiers toner and malfunction should be sent to support.ist@mcgill.ca. In emergency please call 3398. Photocopiers are not part of the responsibilities of the ICS technicians in our building.

I hope this is clear.

Juanita Jara de Súmar