Thursday, October 1, 2009

No loans supervisor on duty?

We are reminded that on the occasion when there is, for an extended period of time, no supervisor on duty at the loans desk, the Liaison Librarian(s) at the Info Desk assumes the supervisor's role.

It is understood that we are not expected to resolve Loans issues or problems, and that we thoughtfully and politely defer. That is, we are to suggest that the issue or problem be brought to the attention of a supervisor at the earliest convenience (i.e. usually, the next day).

Thanks and regards,

Lonnie

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