UPrint cards update

From library staff blog

Important uPrint Update: troubleshooting with free cards + faculty copying information

Free uPrint Cards to give away, when needed

In order to help users who may be facing uPrint challenges, each branch will be allocated small denomination cards to help walk-in users (like visiting parents or scholars) print small jobs quickly and easily. This week, each branch will receive approximately fifteen x $2.00 cards. Next week, Printing Services will provide us with a similar number of $1.00 cards. Please see your branch head regarding the distribution of these cards.

If you have a client that is experiencing a printing problem which cannot be easily overcome, you can arrange to:

have them print on a staff machine OR
give the user a free $2.00 or $1.00 uPrint card
Please use your best judgment.

Faculty experiencing problems

At this point, most Faculty and staff access uPrint by simply using their McGill card which is attached to a department FOAPAL (budget account). 72% of all faculty and staff are set up automatically and should not have any difficulties. This is because they have just one FOAPAL.

The remaining 28% of Faculty have multiple sources of funding and multiple FOAPALs. These people are NOT set up automatically. This means that they must work with their “Key Financial Contact” in their Department and have it set up. Below are three options if you experience a situation where the faculty member cannot print due to an incomplete FOAPAL setup.

Feel free to give them a complimentary uPrint card to help troubleshoot.
If the struggling faculty member does not know who their “Key Financial Contact” we can help! The key financial contact list for faculty members can be found here (staff knowledgebase).
Ideally, it would be best if the Key Financial Contact was the first point of contact but faculty members can also contact uPrint staff directly (tel.: 514-398-6300, uprint.printing@mcgill.ca). uPrint staff will set the file up for them.