Copy card dispensers

As you might know, the copy card dispenser on the main floor of Redpath has been out of order for a few days. Jessica from the Ancillary services came to the desk this morning to explain what’s going on. The machine probably can’t be repaired, so they are going to move the machine from the Cybertheque up to the main floor, making this the only dispenser in the building.

The Cybertheque machine is also currently out of order, so students will have to buy/load cards at the Copy Service for the time being. However, Jessica said that the machine will be fixed by the time the Copy Service closes at 6:30 today.

She also brought several copy cards to the desk in case of need. There are several empty cards to be given out when the machine is loading money but not issuing new cards. There are also two cards labeled “911” which now have $15 each. These are meant to be loaned to clients if the machine isn’t working outside Copy Service hours. She said she will check back periodically to reload the cards. The Cybertheque desk should also have some emergency cards, and the students who work there will need to be informed of all of this.

[N.B. I’m just relaying this message; I don’t have any info beyond what is noted here.]

Banner upgrade

Banner, the enterprise system used at McGill to store all student, applicant, employee and finance data, will undergo a major upgrade and will be unavailable from 5:00 pm Thursday, November 18 to 6:00 pm Monday, November 22.
During this period, the patron loader will have no changes from Banner to load, and students and other users who lose their ID cards will not be able to have them replaced. Therefore, from 5:00 pm Thursday, November 18 until opening on Tuesday, November 23 only, please allow anyone with a lost ID card to borrow provided that:
1) They show credible photo ID
2) They have a valid account in Aleph

We don’t anticipate that there will be many users in this situation in such a short period of time. For any Aleph questions in regards to this, please contact Jane Aitkens at 4704.

For more information about the Banner upgrade:
http://www.mcgill.ca/channels/announcements/item/?item_id=168504

McLennan third floor serials

It looks like the print holdings for the boxed journals have now been suppressed from the catalogue.

We are still waiting to have the locations codes changed for the pre-1851 monographs that were transferred from McLennan to RBD. So if clients can’t find pre-1851 items that are supposed to be on the 3rd floor of McLennan…they should visit RBD!

Megan

--------
From: Megan Fitzgibbons
Sent: Sunday, September 05, 2010 11:38 AM
Subject: McLennan third floor serials

Hi all,

As promised at our recent liaison librarian meeting:

A list of print serials that have been moved from the third floor of McLennan can be found in the MclRef folder on the U drive.

1. Titles that have been transferred to Redpath Basement Storage (self-serve): U|/McLref\Common\Deselection2010\McL 3rd Floor\SN Folder\3RD FLOOR TRANSFERS TO STORAGE.xlsx. ***The location code for these titles is now correct in the library catalogue.

2. Titles that have been boxed and are inaccessible to clients: U|\McLref\Common\Deselection2010\McL 3rd Floor\SN Folder\3RD FLOOR JOURNALS IN BOXES.xlsx. ***The location code for these titles is incorrect in the catalogue. We are still waiting for collection services to change the code to “unavailable” or something similar, but in the meantime, the catalogue shows that the volumes are on the 3rd floor. However, all of the titles are in JSTOR, so it is unlikely that clients will be looking for them in print. I have printed a copy of this list for the info desk drawer.

Apologies for the delay in sending out this info (la tête comme une passoire).

Thanks,
Megan

New Guest Logins on Microfilm Machines

The guest accounts for the microforms room are as listed below. For some reason, they cannot get the regular guest accounts to work with scanners.

Eamon

From: Andreas Gadmer
Sent: Friday, September 10, 2010 3:45 PM
To: Sara Holder; Eamon Duffy, Mr.
Subject: ICS Support Libraries - Scanners/Microfiche

Hi folks,
The new account that is used to login for guests with scanner and microfiche access is...
username = "mcgill_scanner"
password = "mcgill_scanner"
Web browsing is only for the McGill network and not globally, which is the same as the new GUEST account.
Please pass this on to your staff, and perhaps post this info, and have a great weekend.

Andreas Gadmer
LAN Support Technician
IT Customer Services

Reporting problems with compact shelving

From Eamon:

If it comes to your attention that a row of compact shelving is not functioning correctly, please contact Francisco Oliva directly ASAP. This is a facilities issue, and only he can call a technician to fix the problem.

If it is not too much trouble, I would appreciate a quick email with the floor and row number for my records.

McLennan seminar rooms M5-37A and M6-37A

I got a question this morning at the desk about booking the McLennan seminar rooms M5-37A and M6-37A.

Eamon is still looking after the room bookings, and instructors can write to mclstacks.library@mcgill.ca to request a room. They are pretty much full for the fall, but anyone who asks can write to that address.

This is a temporary set up until the future use of the rooms is determined.

The web page that used to have information about the rooms has been taken down, but the calendars are still accessible as before (see http://www.mcgill.ca/library/library-assistance/classes/).

Megan

Blackader info desk and storage requests

To allow for the installation of new carpet and construction of a new info desk, the Blackader info desk has been closed, and will reopen for the beginning of the term. A sign directs clients to the HSSL information desk. Clients requiring assistance locating material in the stacks may ask any of the SNs (identified by red shirts) currently shifting material in BL, 9-4:30 M-F.

For your information:

-BL journals (including most recent issue) are now being interfiled in the main A-Z sequence
-Folio books are in the process of moving from the south end of the library to the north end
-Computers and study desks are currently unavailable and will return for the start of term
-Selected closed serial titles have been moved to Redpath Basement. The location has not yet been updated in the catalogue. Mari Vihuri, the head SN on this project, and I have a list of material moved to basement. If you have a client who can't locate a journal that should be in BL, please refer them to the SNs working in BL. If it is outside of SN working hours, please treat as a 'storage request':

Storage requests:

-Requests are accepted at the HSSL info desk (slips of paper for this purpose located on back counter in wooden box
- have client fill out form and return paper to box)
-Material is retrieved M-F at 1pm and moved to the Rare Books and Special Collections Dept (M-F, 9-5) for consultation
-We do NOT contact clients when material is ready; we will only contact if there is a problem, ie item not found


Do not hesitate to contact me for further information.
Thanks,
Jennifer

MyiLibrary on Macs

Addendum to last week's message about Mac users requiring a plug-in to access MyiLibrary: Version 6.0 no longer requires plug-in.

From Jennifer:

FYI, I discovered that Mac users require a Firefox plug-in to view eBooks from MyiLibrary. Without it, the user can see the table of contents, but not the content itself. Instructions below.

From MyiLibrary help menu:
The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS. However, if you download the 'Firefox PDF Plugin for Mac OS X', our e-books launch seamlessly in a Macintosh/Firefox environment with this plugin. You can find this plugin here: https://addons.mozilla.org/en-US/firefox/addon/7518.

Shifting from 4th to 6th floor

Good morning,

It was confirmed to me this morning that the Scott Transport will begin moving the books on the 4th floor to the sixth floor beginning today. As a result of the move, all books with call numbers beginning with D will be located together. When the compact shelving was installed on the sixth floor, empty space was left after the Cs to accommodate the material on the 4th floor. The only exception to this will be the 4th floor folios, which will remain where they are for the time being in anticipation of the move to 5th floor, where all MCL MAIN folios will soon be relocated.

I do not yet know how long the move will last, but my guess is that it will take at least a couple of weeks. We will be updating the range markers daily, and I will make sure adequate signage is in place on the fourth floor to alert users to the books' new location. I will also work with Mutugi to try and keep the online map up to date as quickly as possible, but there may be a time lag before the map is updated. Please let me know if you can think of any other information I can provide that will be helpful to either you or our users.

As far as procedures in the returns room are concerned, for the time being, please continue to place books from D-DE on a separate truck labeled for the 4th floor. Shelvers will shelve them on the appropriate floor according to the progress of the move.

If you have any questions, please let me know.

Thanks,
Eamon

Redpath serials in storage

Hello All,

A list of serial transfers from McLennan storage to Redpath Basement (designated in our catalogue as Redpath Basement Storage ONE)

has been produced with the location Row numbers (which do not appear in the catalogue).

The list is now in a file folder in the Info Desk drawer.

Should the occasion arise, we should now be able to direct a user to the appropriate row in Redpath Basement.

Loans Services has a copy of this list and another has been placed in Redpath Basement for the benefit of shelvers.

Thanks and regards,


Lonnie

Book fair donations

Donations to the McGill Book Fair

As part of its plan to promote a "greener" McGill, the University has restricted vehicular traffic on campus. This will affect the drop-off of book donations for McGill Book Fair.

Please note that donations will now be gratefully received in Redpath Hall (terrace entrance) on Tuesdays AND Thursdays from 7 a.m. to 3 p.m. Donors arriving by car should note, however, that vehicular access to campus is restricted to the hours between 7 a.m. to 11 a.m., and entrance to campus is restricted to the Milton Street Gate (corner of Milton and University).

Donors will be allowed 15 minutes of free parking on campus to unload books.

Anyone wishing to make a delivery outside the restricted hours should contact the Book Fair Coordinator, Victoria Lees, at (514) 342-2525. Last year's sale raised over $86,000, and all Book Fair profits are used to fund scholarships and bursaries.

Print/copying 11x17

Did you know?

The print stations on McLennan main and second floors are networked - this means that print jobs sent from computers in McLennan may be picked up on either floor. I have found that this comes in handy when there is a problem with the print station on the first floor (e.g. a card stuck in the card reader), or even a line up to use the machines - just send students upstairs!

Another reason to pick up a print on the second floor is to print on 11x17 paper. The printer/copier on the second floor of McLennan prints and copies on 11x17 (tabloid), in addition to 8.5x11 (letter) and 8.5x14 (legal) - in black and white only.

ICS summer support hours

This is to inform you that as of now, ICS technical support services are following summer hours (no evening or weekend support). Library staff can still email support.IST@mcgill.ca or call 514-398-3398 to report emergencies, such as widespread system problems. Please note that a technician will be available on summer Fridays.

Regular service hours for ICS technical support will resume as of Monday, August 23.

Charles Phelan

Borrowing from “Library Partners”

From Gen Gore:

We are currently in the process of drafting information for the website about borrowing from “Library Partners” (currently the Presbyterian College, Montreal Neurological Institute and Hospital, Neuro-Patient Resource Centre and Jewish General Hospital libraries; only the first two are completely live).

Please be very careful when telling students about borrowing from partner libraries, and particularly when talking about the Jewish General Hospital libraries. Only students or residents who are currently on rotation at the Jewish General Hospital can borrow from the JGH libraries. A couple of students were told they could borrow from the JGH, and I think we can all imagine the disappointment they felt when they trekked all the way out there only to discover they could not borrow from them. The safest approach is to have the students contact the partner libraries directly. Their contact information is available on the web.

Montreal Neurological Institute and Hospital Library: http://mnihlb.wordpress.com/contact/
Presbyterian College Library: http://www.presbyteriancollege.ca/library.htmlNeuro-Patient Resource Centre: http://infoneuro.mcgill.ca/index.php?option=com_content&task=view&id=24&Itemid=104 (for MUHC patients and their families, and MUHC staff)
Jewish General Hospital Health Sciences Library: http://www.jgh.ca/en/Circulation?mid=ctl00_LeftMenu_ctl00_TheMenu-menuItem002-subMenu-menuItem000 (see also the ICFP Library, which is separate)

If you have any questions, please feel free to get in touch with me.

Questions about e-Scholarship

Hi All,

Although all graduates of McGill sign a waiver giving us the right to display their thesis in e-Scholarship, many do not read the waiver.

If we receive questions about or correspondence regarding requests to remove e-Theses we should forward such requests to C.Dean Barnes (colin.dean.barnes @ mcgill.ca) in the GPSO (Graduate & Post-graduate Studies Office)

Thanks and regards,
Lonnie

guest account log-ins

From Louise O'Neill:

Recently there have been problems with guest/guest login on public pc’s not allowing access to the library’s e-resources. This was not due to any change in library policy but rather because of a technical issue with the images. It was reported to ICS as soon as the problem was recognized, and as of this morning, ICS has put a fix in place. A slight change to the guest/guest log-in was necessary and it appears on the screen [of the public computers].

An earlier fix from ICS resolved the problem on most PCs but not all of them as we were originally informed. ICS says that they have tested this latest change thoroughly and that all machines that offer guest/guest access should reflect the change. If you should notice that is not the case please contact Frank Kuziomko

This fix is temporary. We have asked ICS to completely re-image all of the public PCs once the semester is over, but only after testing the images first in their lab and then field testing on a small number of library PCs. I will meet with them regularly to monitor the process.

DVDs on library computers

According to Charles in ICS:

Users should use VLC Media Player to play DVDs on public computers in the library. If they try to use Window's Media Player, they will get an error message.

Blackader storage requests

Blackader Storage Request Forms in one of the desk drawers behind the main Info/Ref Desk and are in box on the counter behind the information desk.

The forms are here because in Bozena's absence Bruce is doing the runs for the storage items and it is more convenient, when during specific hours there is no staff in
Blackader, for the forms to be here.

So, people requesting items from Blackader storage will occasionally be directed to our Desk.

Large format scanning

Recently, there was a question at the Desk regarding scanning of oversized documents.

RC did some research and found that Hitchfeld has a scanner that can accommodate documents up to 12"x18".

A local company has called Trigonix has a service that can scan much larger documents.

See Infofile under - "SCANNING".

Halyna

Printing from Guest/guest account

There seems to be a problem to connect the guest account to the new Xerox printers interface, particularly with the computer model installed in the McLennan e-zone. Some computers may offer printing and others won’t, but it is a matter of trial and error.

ICS is looking at alternative solutions and hope to find one soon. Meanwhile, please don’t send any more tickets. Our original tickets are still open and they are working on it.

Thank you.

Juanita
Information/Reference Service

Integrated Services project – Update Jan 25 2010

Integrated Services project – Update Jan 25 2010

• Excessive noise levels to be stopped at 10am everyday.
• Sanding of concrete floors – on going until next week.
• Demolition of internal façade – To start next week or early February – this step will be noisier than 1st days when external façade was demolished.
• Relocation of data and electrical wires for McLennan main floor – desktops located in main area to be affected. There are 4 main electrical boxes that control area where desktops are installed; Kingston Byers and McGill electricians are performing tests (BEFORE THE STUDENTS ARRIVE) to see which areas get affected.
For box 1 section will be closed for 2 days starting tomorrow. Students can still use tables although no electricity will be available on them. If other areas are affected other than the ones mentioned below , please notify Facilities , call Rosaire Gagnon 514 984 -9464 or Facilities , local 4555.
Areas affected:
M1-43A West wall - 3 desktops- Newspaper area – (behind Carole Urbain’s office.)
Complete area – West side of the McLennan e-zone (Sherbrooke St)

M1-76 North wall desktops which are the 3 desktops (next to the Fire Hose ) all along Sherbrooke St)
SIGNS HAVE also BEEN PUT UP.

• For the other sections located on same floor – electrician will do test on the following days and based on results they will coordinate with Libraries.


Francisco Oliva
Planning & Resources

Students with thesis submission queries

I know that the past few weeks have seen harried students arrive at info desks looking for help formatting their theses. I also know that none of us like to turn away a student in need.

If you are able to help them with the issue, and you don’t think it will take very long, please feel free to do so – but (there’s always a but!) the GPSO offers technical support for the actual conversion from Word document to PDF/A, so if you can’t solve the problem quickly, you can ask them to get in touch with their faculty thesis representative (names found here: http://www.mcgill.ca/gps/students/thesis/programs/).

Guidelines for preparation of theses are available here - http://www.mcgill.ca/gps/students/thesis/programs/ethesis/.

Cheers!

Amy Buckland, MLIS
Coordinator/Coordonnatrice, eScholarship@McGill