I just got this handy tip from ICS for when the scanners in McLennan say "scanner not found":
"Unfortunately those scanners have a known issue and the power plug must be removed and put back in order to reset the machine. Both tested successfully when that was done. They are old and should be replaced with newer scanners like the Canon 440 style ones, as we have those in other McGill libraries."
Megan
Thursday, February 17, 2011
Monday, February 14, 2011
Troubleshooting McLennan scanners / Spirit Book Scanner
There are some things we need to keep in mind regarding scanners:
1. All recurrent problems with our equipment need to be known by Klaus and Henry so that they can monitor occurrences. Please remember that our technicians are available Monday to Thursday from 9 am to 6 pm (Wednesday until 10 pm) and Friday from 10 am to 10 pm. Any malfunctioning occurring during those hours should be handled by them who can either troubleshoot themselves or open an ICS ticket. Information desks should only send tickets, with copy to our technicians, if malfunction happens after hours or on weekends.
2. There are 9 scanners in the McLennan-Redpath complex, some with more advanced features than others. Please refer students to them.
3. Very soon we should , finally, see the campus printing project functioning. Then all multi-functional devices will scan and e-mail.
4. Don’t forget that there is an ICS technician on duty on weekends and early evening. You can call them on their cell or page them so we don’t have to wait until Monday for a resolution of small problems. Numbers to call are in our emergency phone list.
Finally, you may have seen the announcement (http://www.mcgill.ca/channels/announcements/item/?item_id=171632 ) about the testing of the Spirit Book Scanner which scans books to a USB Key. It has been installed in Blackader and it would be great if we can direct students to use it, and if we ourselves try it.
Juanita
1. All recurrent problems with our equipment need to be known by Klaus and Henry so that they can monitor occurrences. Please remember that our technicians are available Monday to Thursday from 9 am to 6 pm (Wednesday until 10 pm) and Friday from 10 am to 10 pm. Any malfunctioning occurring during those hours should be handled by them who can either troubleshoot themselves or open an ICS ticket. Information desks should only send tickets, with copy to our technicians, if malfunction happens after hours or on weekends.
2. There are 9 scanners in the McLennan-Redpath complex, some with more advanced features than others. Please refer students to them.
3. Very soon we should , finally, see the campus printing project functioning. Then all multi-functional devices will scan and e-mail.
4. Don’t forget that there is an ICS technician on duty on weekends and early evening. You can call them on their cell or page them so we don’t have to wait until Monday for a resolution of small problems. Numbers to call are in our emergency phone list.
Spirit Book Scanner
Finally, you may have seen the announcement (http://www.mcgill.ca/channels/announcements/item/?item_id=171632 ) about the testing of the Spirit Book Scanner which scans books to a USB Key. It has been installed in Blackader and it would be great if we can direct students to use it, and if we ourselves try it.
Juanita
Thursday, February 10, 2011
Closed storage and reserves
Two items:
1. People wanting serial items that are listed in the catalogue --> "Closed Storage (Currently unavailable)" should be referred to the RBD service desk.
Richard Virr has suggested that they will attend to the requests.
2. Reminder that we should inform students to return reserves items to the loans desk before closing time and should not be returned in the overnight bins, else they will incur a fine.
1. People wanting serial items that are listed in the catalogue --> "Closed Storage (Currently unavailable)" should be referred to the RBD service desk.
Richard Virr has suggested that they will attend to the requests.
2. Reminder that we should inform students to return reserves items to the loans desk before closing time and should not be returned in the overnight bins, else they will incur a fine.
Tuesday, February 8, 2011
Blackader Storage
An update/clarification on the procedure for requesting Architecture Student Papers from Blackader Storage.
Requests are made by filling out paper slip (“Storage Request Form”) at two locations: 1) HSSL Info Desk 2) BLDR Info Desk
Request slips are collected ONCE daily at 10:45am by Bruce. The material is then retrieved by Alessandra before 2pm.
If you receive a request at the Information Desk, you can tell clients:
Material is retrieved once a day, Monday-Friday
Requests received before 10:45 am will be available by 2pm SAME DAY in the Rare Books Reading Room
Requests received after 10:45 am will be available the NEXT DAY at 2 pm.
Requests are made by filling out paper slip (“Storage Request Form”) at two locations: 1) HSSL Info Desk 2) BLDR Info Desk
Request slips are collected ONCE daily at 10:45am by Bruce. The material is then retrieved by Alessandra before 2pm.
If you receive a request at the Information Desk, you can tell clients:
Material is retrieved once a day, Monday-Friday
Requests received before 10:45 am will be available by 2pm SAME DAY in the Rare Books Reading Room
Requests received after 10:45 am will be available the NEXT DAY at 2 pm.
Sunday, February 6, 2011
Cafeteria hours
Redpath cafeteria hours of operation for winter 2011:
Monday to Thursday > 8:00am to 10:00pm
Friday > 8:00am to 8:00pm
Saturday and Sunday > 11:00am to 5:00 pm
The hours of other dining locations are listed here: http://www.mcgill.ca/foodservices/locations/
Monday to Thursday > 8:00am to 10:00pm
Friday > 8:00am to 8:00pm
Saturday and Sunday > 11:00am to 5:00 pm
The hours of other dining locations are listed here: http://www.mcgill.ca/foodservices/locations/
Friday, February 4, 2011
Reporting mice
Should you see little critters (vermin and mice) or if a student reports having seen these little critters please send an e-mail to fcc.downtown@mcgill.ca or call Facilities Local 4555 giving them an approximate location where they were last seen.
Writing help sources
It’s starting to be paper season around these parts. For your reference, below is an email I recently sent to a student who wanted the kind of help that a Writing Centre can give.
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It looks like SSMU runs a drop-in Essay Centre — information is here: http://ssmu.mcgill.ca/blog/aus-peer-tutoring-2010-11-info/. It’s unclear where or when it is, so I’d send an email to the address provided to get some more information...
Apparently a new Writing Centre will be opening in the next year, but I do not have further information at this time. Here is the McGill page that covers academic resources for students — it has some information on writing assistance:
http://www.mcgill.ca/students/academicresources/
There are some excellent resources on essay writing on the McGill Library site: http://www.mcgill.ca/library/library-findinfo/reference/writing-tools/
I particularly like this one: http://www.gale.cengage.com/free_resources/term_paper/index.htm
Julie Jones
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It looks like SSMU runs a drop-in Essay Centre — information is here: http://ssmu.mcgill.ca/blog/aus-peer-tutoring-2010-11-info/. It’s unclear where or when it is, so I’d send an email to the address provided to get some more information...
Apparently a new Writing Centre will be opening in the next year, but I do not have further information at this time. Here is the McGill page that covers academic resources for students — it has some information on writing assistance:
http://www.mcgill.ca/students/academicresources/
There are some excellent resources on essay writing on the McGill Library site: http://www.mcgill.ca/library/library-findinfo/reference/writing-tools/
I particularly like this one: http://www.gale.cengage.com/free_resources/term_paper/index.htm
Julie Jones
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