1. All recurrent problems with our equipment need to be known by Klaus and Henry so that they can monitor occurrences. Please remember that our technicians are available Monday to Thursday from 9 am to 6 pm (Wednesday until 10 pm) and Friday from 10 am to 10 pm. Any malfunctioning occurring during those hours should be handled by them who can either troubleshoot themselves or open an ICS ticket. Information desks should only send tickets, with copy to our technicians, if malfunction happens after hours or on weekends.
2. There are 9 scanners in the McLennan-Redpath complex, some with more advanced features than others. Please refer students to them.
3. Very soon we should , finally, see the campus printing project functioning. Then all multi-functional devices will scan and e-mail.
4. Don’t forget that there is an ICS technician on duty on weekends and early evening. You can call them on their cell or page them so we don’t have to wait until Monday for a resolution of small problems. Numbers to call are in our emergency phone list.
Spirit Book Scanner
Finally, you may have seen the announcement (http://www.mcgill.ca/channels/announcements/item/?item_id=171632 ) about the testing of the Spirit Book Scanner which scans books to a USB Key. It has been installed in Blackader and it would be great if we can direct students to use it, and if we ourselves try it.
Juanita
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